Refund policy

Refund & Return Policy

At Pets Paradise Hub, customer satisfaction is our top priority.

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

To start a return, please contact us at
📧 petsparadisehub@gmail.com

Once your return request is approved, we will provide return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will replace the item or issue a full refund at no additional cost.

Non-Returnable Items

• Gift cards

• Items marked as Final Sale

Refund Processing

After we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.